Privacy Policy

The Luggage Cab

Last updated: January 2026

1. Introduction

This Privacy Policy explains how TLC – The Luggage Cab (“TLC”, “we”, “us”, “our”) collects, uses, stores,
shares, and protects personal data when you access or use our website, mobile applications, or services
(collectively, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to
the processing of your personal data as described herein, subject to applicable laws and regulations.

2. Definitions

For the purposes of this Privacy Policy:

Account means a registered user profile created to access TLC Services.

Company / TLC refers to The Luggage Cab and its legal operating entity.

Personal Data means any information relating to an identified or identifiable
individual.

Processing means any operation performed on Personal Data, including collection, use,
storage, disclosure, or deletion.

Service Provider means any third party processing data on behalf of TLC.

User / You means any individual or legal entity accessing or using the Services.

3. Personal Data We Collect

3.1 Data You Provide Directly

We may collect the following categories of Personal Data:

  • Full name
  • Email address
  • Phone number
  • Pickup and delivery addresses
  • Travel or booking details
  • Payment-related information (processed via third-party providers)
  • Identity documents (e.g. passport or national ID), where required for security, verification, or
    legal compliance

3.2 Automatically Collected Data

When you use our Services, we may automatically collect:

  • IP address
  • Device type, browser type, operating system
  • Usage data (pages viewed, time spent, interactions)
  • Diagnostic and log data

3.3 Third-Party Sources

If you register or interact with TLC through third-party platforms (e.g. Google, Apple, or social login
providers), we may receive limited Personal Data from those platforms in accordance with their privacy
settings and policies.

4. How We Use Personal Data

We process Personal Data for the following purposes:

  • To create, manage, and fulfil bookings
  • To provide, operate, and improve our Services
  • To communicate with you regarding bookings, updates, or service notifications
  • To process payments and prevent fraud
  • To comply with legal, regulatory, and security obligations
  • To conduct analytics, performance monitoring, and service optimization
  • To send marketing or promotional communications (where permitted and subject to opt-out)

5. Legal Basis for Processing (GDPR)

Where applicable, TLC processes Personal Data based on one or more of the following legal grounds:

  • Performance of a contract
  • Legal obligation
  • Legitimate interests (e.g. service improvement, security, fraud prevention)
  • Consent (where required)
  • Protection of vital interests

6. Cookies & Tracking Technologies

TLC uses cookies and similar technologies to:

  • Enable essential website functionality
  • Remember user preferences
  • Analyze website performance and usage

You can manage or disable cookies through your browser or device settings. Please note that disabling
cookies may affect certain features of the Services.

7. Sharing of Personal Data

We may share Personal Data only when necessary, including with:

  • Service Providers (e.g. hosting, analytics, customer support, payment processors)
  • Business partners involved in service delivery
  • Affiliates under common control
  • Authorities or regulators, where required by law
  • Third parties, with your explicit consent

We do not sell Personal Data as a core business activity.

8. International Data Transfers

Your Personal Data may be processed or stored outside your country of residence. Where international
transfers occur, TLC ensures appropriate safeguards are in place in accordance with applicable data
protection laws.

9. Data Retention

We retain Personal Data only for as long as necessary to:

  • Fulfil the purposes outlined in this Policy
  • Comply with legal, regulatory, or contractual obligations
  • Resolve disputes and enforce agreements

Booking-related data is generally retained for up to 12 months, unless longer retention is required by
law or you maintain an active Account.

10. Data Security

TLC implements reasonable technical and organizational measures to protect Personal Data against
unauthorized access, loss, misuse, or alteration.

However, no system is completely secure, and we cannot guarantee absolute security.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your Personal Data
  • Request correction or update of inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Withdraw consent (where processing is based on consent)
  • Request data portability

Requests can be submitted to info@theluggagecab.com We may require identity verification before
responding.

13. Children’s Privacy

TLC Services are not intended for individuals under the age of 18. We do not knowingly collect Personal
Data from children. If such data is identified, it will be deleted promptly.

14. Third-Party Links

Our Services may contain links to third-party websites or services. TLC is not responsible for the
privacy practices or content of those third parties. We encourage you to review their privacy policies.

15. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website and will
become effective upon publication. Continued use of the Services constitutes acceptance of the updated
Policy.

16. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your Personal Data, please contact:

TLC – The Luggage Cab
info@theluggagecab.com