The Luggage Cab is a trusted online technology platform providing on-demand and scheduled luggage pick-up, storage, same-day storage, as well as short-term and long-term storage solutions for personal items and more. Our services are designed to offer seamless convenience for travelers and residents, giving you full control over your time and travel plans. The Luggage Cab operates these services directly and through a network of verified partners that provide storage solutions and secure transportation. Whether you need to store your belongings for a few hours, several days, or extended periods of time, our services are designed to meet your needs.To access our services, you may be required to create an account and/or provide valid payment information. You are responsible for ensuring that all information provided remains accurate, complete, and up to date. Before using The Luggage Cab platform, we encourage you to carefully review these Terms of Use, as they contain important information regarding your rights, responsibilities, and our service policies.if you have any questions or feedback regarding The Luggage Cab or these Terms, please contact us at info@theluggagecab.com
These Terms and conditions(“Terms”) constitute a legally binding agreement between you (“Customer”, “you”, or “your”) and The Luggage Cab and govern your access to and use of the related services, including but not limited to:
Please read these Terms carefully before accessing or using any Services offered by The Luggage Cab. Your access to and use of the Platform and/or the Services constitute your express acceptance of and agreement to be bound by these Terms and establish a legally binding contractual relationship between you and The Luggage Cab.
Unless otherwise defined in these Terms, the following definitions shall apply:
Account / Member: A user account created by you, whether as a customer or as an independent service provider of The Luggage Cab (including, without limitation, drivers, third-party contractors, or similar service providers), for the purpose of accessing or using the Platform and/or the Services.
Arriving Service: A service whereby Customers arriving at an airport pre-book the delivery of their Luggage to a designated address within the arrival city. Handlers shall wait free of charge for up to thirty (30) minutes following the scheduled arrival time.
Luggage & Items: Collectively refers to personal belongings entrusted to The Luggage Cab for collection, storage, delivery, or transportation. The terms “Luggage” and “Items” may be used interchangeably.
Luggage Collection: The act of collecting or picking up Luggage/Items by The Luggage Cab from the address specified in the Booking, in accordance with the Booking details. Collection shall be performed curbside unless otherwise specified, including for airport arrivals.
Booking: A confirmed reservation for Services accepted by The Luggage Cab and communicated to the Customer.
Booking Request: A formal request submitted by a customer or user to reserve any Services offered by The Luggage Cab.
Bulk Items: Sports equipment or other bulky sporting goods, including but not limited to bicycles and golf bags.
Collection Point: The address or location designated in the Booking from which The Luggage Cab shall collect the Customer’s Luggage.
Collection Time: The time window specified in the Booking during which The Luggage Cab is scheduled to collect the Luggage from the Collection Point. A grace period of thirty (30) minutes shall apply to the Handler’s arrival.
Daily Storage Fees: Charges incurred on a per-day basis for the storage of Luggage at facilities operated by or on behalf of The Luggage Cab.
Departing Service: A service whereby Customers departing via an airport arrange for Luggage handling and delivery, subject to the specific terms set out in Section 8.
Delivery: The transportation and handover of Luggage by The Luggage Cab from the Collection Point to the Delivery Point.
Delivery Point: The location specified in the Booking to which The Luggage Cab shall deliver the Customer’s Luggage.
Delivery Period: The time frame within which the Customer is required to receive or collect the delivered Luggage, as specified in the Booking.
Force Majeure: Any event or circumstance beyond the reasonable control of The Luggage Cab that renders performance of its obligations impossible or impracticable, including, without limitation, natural disasters, pandemics, war, terrorism, labor disputes, governmental acts, power failures, or other events recognized as force majeure under applicable law.
Free Luggage Storage: A service allowing Customers to drop off and collect Luggage at The Luggage Cab headquarters (self-service) or designated mobile vans. Customers may avail of up to twenty-four (24) hours of free storage, applicable to all services except long-term storage. Further details are set out in Section 16.
Handler: Employees, agents, or representatives of The Luggage Cab, including drivers and customer service personnel, responsible for managing the Customer journey by collecting, securing, storing, and delivering Luggage.
Members: Users who have registered an Account and subscribed to The Luggage Cab services.
Long-Term Storage: A storage service provided for a minimum duration of thirty (30) consecutive days or more.
Pricing: The fees applicable to the Services, as displayed on The Luggage Cab Platform at the time a Booking is made.
Prohibited & Restricted Items: Items prohibited from transport or storage under applicable laws or regulations, including but not limited to hazardous, illegal, or dangerous goods, live animals, or any items deemed unsafe by The Luggage Cab. Customers remain fully responsible for the contents of their Luggage and any resulting damages. Customers are encouraged to consult relevant authorities, including TSA guidelines and applicable UAE regulations.
Partners: Third-party companies registered with The Luggage Cab under a Partner or Affiliate Agreement for the promotion or facilitation of The Luggage Cab services.
Personal Items: Non-commercial, movable property owned by the Customer and intended solely for personal use.
Refer & Earn: Individuals or entities registered with The Luggage Cab to promote its services in exchange for rewards or commissions.
Same-Day Storage Services: Storage services providing up to twenty-four (24) hours of storage in conjunction with any booked Service.
Services: Collectively refers to all services offered by The Luggage Cab, including but not limited to the collection, delivery, storage, and transportation of Luggage or Items.
Short-Term Storage Service: A storage service provided for periods of less than thirty (30) days.
Standard Luggage: Luggage with total dimensions not exceeding 180 cm and a maximum weight of 32 kg.
Strollers, Baby Car Seats: Such items are accepted for transportation by The Luggage Cab.
Storage Location: A secure storage facility that is air-conditioned, monitored by CCTV, security-guarded, and regulated to maintain a room temperature of 24 ± 2 degrees Celsius within the UAE.
Storage Services: Collectively refers to daily, short-term, and long-term storage services.
UAE Transfer Delivery: Delivery services involving transportation between different emirates within the United Arab Emirates.
You: Any individual or legal entity submitting a Booking Request or using the Platform, whether directly or indirectly.
Your Luggage (or “Luggage”): Personal luggage accepted by The Luggage Cab for the provision of Services. Animals are strictly excluded.
By installing, accessing, and/or using the Platforms and/or the Services, you expressly acknowledge and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue use of the Platforms and/or the Services.
In addition to these Terms, your use of the Platforms and/or the Services may be subject to additional terms and conditions imposed by third-party partners. Such terms may be made available by the relevant partner from time to time. In the event of any inconsistency or conflict between such additional terms and these Terms, these Terms shall prevail.
We reserve the right to amend or revise these Terms at any time in order to reflect updates to the Platforms or Services, including the introduction of new features, services, or functionalities, as well as to comply with changes in applicable laws or regulatory requirements. Any revised Terms shall take effect from the date they are published and notified. You are encouraged to review these Terms regularly. Your continued use of the Platforms and/or Services following any updates constitutes your acceptance of the revised Terms. If you do not agree with the revised Terms, you must immediately cease using the Platforms and/or the Services.
The rights and obligations set out in these Terms apply only to the extent permitted by applicable law. Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights, guarantees, or warranties that cannot be excluded by law. Nothing in these Terms shall prevent The Luggage Cab from complying with the laws and regulations of the United Arab Emirates.
The Platforms and/or the Services are provided on an “as is” and “as available” basis, and your access to and use of the Platforms and/or Services is at your own risk, subject always to applicable law.
To the maximum extent permitted by applicable law, no warranty, representation, or undertaking is made in relation to the Platforms and/or Services, including, without limitation, any implied warranties of fitness for a particular purpose, or that the Platforms and/or Services will be compatible, secure, safe, available, uninterrupted, error-free, or free from defects, or that any information or content provided by The Luggage Cab is complete, accurate, or of a particular quality. The Luggage Cab is under no obligation to update any information made available on the Website or within the App.
We reserve the right, at any time, to modify, suspend, or discontinue, temporarily or permanently, any part of the Platforms and/or Services. These Terms shall continue to apply to any modified version of the Platforms and/or Services unless expressly stated otherwise. Except where otherwise expressly agreed in writing by The Luggage Cab or required by applicable law, information relating to our Services is subject to change without prior notice
Any information relating to our Services made available on or through the Platforms shall not constitute a representation, warranty, or other commitment by The Luggage Cab in relation to any product or service, unless expressly agreed by The Luggage Cab in writing.
To the maximum extent permitted by applicable law, The Luggage Cab disclaims all warranties of any kind, whether express or implied, including, without limitation, any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and freedom from defects, errors, viruses, or other harmful code on the Platforms. While The Luggage Cab uses reasonable efforts to maintain the security and functionality of the Platforms, no warranty or guarantee is given that the Platforms will be secure or free from errors, viruses, or other malware. You remain responsible for maintaining appropriate security measures for your personal data and electronic devices.
To the extent permitted by applicable law, The Luggage Cab shall not be liable for any disruption, interruption, or unavailability of the Platforms and/or the Services.
In the event of Force Majeure, where The Luggage Cab is unable to perform, in whole or in part, any of its obligations under these Terms, The Luggage Cab shall be relieved from the performance of such obligations for the duration and to the extent of the Force Majeure event, and such non-performance shall not give rise to liability, subject to applicable law.
Use of the Platforms and Services requires access to the internet and the availability of the App. You are solely responsible for obtaining and maintaining all equipment and services necessary to access the Website and the App, including, without limitation, a compatible device and internet connection.
For the purpose of authenticating your access to or use of the Platforms and/or Services, The Luggage Cab, or a designated third-party service provider, may send verification codes or communications via text message, email, or phone call. By using the Platforms and/or Services, you consent to receiving such communications to the extent necessary for service provision and security.
By creating an Account, you acknowledge and agree that The Luggage Cab may contact you via email, postal mail, telephone, text message, or in-app notifications using the contact details you have provided. Such communications may include, without limitation, service-related notices, updates regarding the use of the Services, changes or enhancements to App features, operational or company-related updates, and, where permitted by applicable law, marketing communications.
You may opt out of receiving marketing communications at any time by using the unsubscribe mechanism provided in such communications or by contacting us at info@theluggagecab.com. Opting out of marketing communications shall not affect the receipt of essential service-related or transactional communications.
A Booking Request may be submitted through our customer service hotline, via the Website or App Platforms, or through authorised partners.
The Luggage Cab reserves the right, subject to applicable law, to decline or reject any Booking Request, or to cancel any accepted Booking, including for operational, safety, or compliance reasons.
A Booking Request shall be deemed confirmed only once you have received written confirmation (including via email or other electronic notification) confirming acceptance of the Booking Request and once payment has been successfully processed and accepted by us.
The Luggage Cab reserves the right, subject to applicable law, to refuse any baggage presented for collection, including where such baggage does not comply with these Terms or applicable regulations. In such circumstances, the relevant Booking may be cancelled.
You acknowledge and agree that The Luggage Cab is not required to provide the Services in relation to a Booking where the number of items specified in the Booking does not correspond to the number of items presented at the Collection Point. In such circumstances, the relevant Booking may be cancelled.
You acknowledge that access to the Platforms and/or the provision of the Services may be temporarily suspended due to technical, operational, or other legitimate reasons. To the extent permitted by applicable law, The Luggage Cab shall not be liable for any loss arising from such temporary suspension.
Any person using the Services confirms acceptance of these Terms and acknowledges the applicable prohibited and restricted items policy.
All Bookings and the subsequent provision of Services are governed by and subject to these Terms.
The Luggage Cab offers a thirty (30) day, one hundred per cent (100%) money-back guarantee for paid services booked and paid for through the Website or App, provided that the request complies with the applicable refund conditions and any mandatory consumer rights under UAE law.
The Luggage Cab provides baggage collection, secure storage, and delivery services, including same-day delivery, with options for short-term and long-term storage.
Each Booking includes twenty-four (24) hours of complimentary storage.
Following the initial twenty-four (24) hours, storage is charged as per Storage policies per item per day for all standard services, excluding long-term storage services.
Incoming flights are monitored, and Handlers typically arrive approximately thirty (30) minutes after aircraft landing, remaining in close proximity to the airport.
A maximum of fifteen (15) minutes of complimentary waiting time is included. Thereafter, a charge of AED 2 per minute shall apply.
Where applicable, official airport parking charges may be billed instead of, or in addition to, waiting time fees.
Where Luggage is not collected at the scheduled time and Customer Service has not been notified in advance, such Luggage shall automatically be transferred to Daily Storage and treated as a standard storage service.
Storage & Airport Services: A valid passport and government-issued identification are required. A copy may be retained for verification purposes.
Hospitality Deliveries: A copy of the passport and a valid booking reference number must be provided.
Storage associated with same-day delivery services is valid for a maximum period of twenty-four (24) hours.
Cancellations made within three (3) hours of the scheduled service time are non-refundable and charged in full.
Cancellations made within twelve (12) hours of the scheduled service time are subject to a fifty percent (50%) cancellation fee.
Booking modifications requested within twelve (12) hours of the scheduled service time are subject to a short-notice fee of AED 50.
One (1) modification of date or time is permitted free of charge if requested more than twelve (12) hours in advance.
Any additional changes shall be subject to a strict non-cancellation, non-refundable policy.
Cancellations made more than twelve (12) hours before the scheduled service time may be cancelled at no charge.
Where delivery cannot be completed due to Customer-related reasons, including but not limited to absence, inaccessible locations, or incorrect details, an Attempted Delivery Fee of AED 100 shall apply.
Full pre-payment is required.
Delivery is conducted via direct and dedicated transfer from Collection Point to Delivery Point.
A fifteen (15) minute grace period applies, after which a charge of AED 2 per minute shall apply.
Maximum capacity is twenty (20) bags per Booking.
Full pre-payment is required at the time of booking.
A refundable security deposit equal to the total booking amount is required and shall be refunded upon timely collection of Luggage.
All bookings must specify the total number of storage days.
Storage exceeding thirty (30) days shall be charged on regular rates.
Luggage not collected within sixty (60) days following the scheduled end date shall automatically transition to Long-Term Storage.
Items left uncollected beyond the booked duration may be held for a maximum of six (6) months, after which they may be disposed of in accordance with applicable law, without further liability.
Daily and short-term storage services may be provided through approved third-party facilities and are subject to their access limitations and operational conditions, provided such facilities meet The Luggage Cab’s quality and SOP standards.
The Luggage Cab shall not be liable for operational restrictions imposed by such third parties.
Full pre-payment is required at the time of booking.
Storage is billed in thirty (30) day increments. Any partial month shall be charged as a full billing period.
Early termination is subject to the following fees:
AED 250 removal and processing fee
AED 50 local delivery fee, where applicable
Where collection occurs within the first thirty (30) days, standard short-term storage rates shall apply unless otherwise agreed in writing.
Items left beyond the booked term without communication may be held for up to six (6) months, after which they may be sold or disposed of in accordance with applicable law, without liability.
Timely and complete payment is mandatory. Any outstanding balance (“Your Debt”) entitles The Luggage Cab to exercise its rights under these Terms, subject to applicable law.
The Luggage Cab may:
Storage and service fees shall continue to accrue until full settlement or lawful retrieval or disposal of items.
Items associated with unpaid fees may be sold to recover outstanding amounts or disposed of if deemed unsellable or abandoned.
Any surplus proceeds shall be held for ninety (90) days without interest.
Any shortfall remains payable by the Customer within seven (7) days of written notice.
Legal, administrative, and interest charges may apply.
A minimum of thirty (30) days’ written notice shall be issued prior to sale or disposal, via email, SMS, telephone, or WhatsApp, specifying the outstanding balance.
Goods remaining unsold, unclaimed, or unsellable after seven (7) days following fulfilment, collection, or delivery may be deemed abandoned and disposed of without liability, subject to applicable law.
All applicable fees are displayed on the Website or App at the time of booking. In the event of a pricing discrepancy, The Luggage Cab reserves the right to adjust the fee or cancel the service if no mutual agreement is reached.
Full payment is required in advance using approved digital payment methods, including credit cards, debit cards, Apple Pay, or other accepted options.
All prices include applicable Value Added Tax (VAT), unless expressly stated otherwise.
Customers are responsible for any bank or transaction fees imposed by their financial institution.
Customers remain solely responsible for any personal, corporate, or employment-related tax obligations applicable in their jurisdiction.
Bookings made using any discount code, promotional code, or special discounted rate are generally non-refundable once the Booking has been confirmed, except where otherwise required by applicable law.
By applying a discount or promotional code and/or accepting a special discounted rate, you expressly acknowledge and agree that monetary refunds shall not ordinarily be issued in respect of such Bookings, subject always to any mandatory consumer rights under applicable law.
Where a cancellation is made within an eligible cancellation period, as defined in our Cancellation Policy, The Luggage Cab may, at its discretion and subject to applicable law, issue non-cash credit to the Customer’s account equivalent to the unused value of the Service, provided that the Service has not been rendered or redeemed.
This Section shall not apply to Customers who book Services through The Luggage Cab’s authorised Holiday Home Partners or Affiliates. In such cases, the terms and conditions agreed between the relevant Partner and the Customer shall apply and prevail.
Any request to reduce the number of baggage items included in a confirmed Booking, whether made within three (3) hours prior to the scheduled Collection Time or at the time of collection, shall not entitle the Customer to any refund, credit, or adjustment of the service fees originally agreed, except where otherwise required by applicable law.
No account credit, wallet balance, or other form of compensation shall be issued in respect of any unused baggage allowance once a Booking has been confirmed, subject to any mandatory consumer rights under applicable law.
Where the actual quantity, size, or type of baggage presented at the time of collection exceeds that specified in the original Booking, additional charges shall apply in accordance with The Luggage Cab’s applicable pricing in effect at the time of service.
The Luggage Cab reserves the right, subject to applicable law, to refuse acceptance of excess baggage or to modify the scope of the Services where such excess baggage is operationally unfeasible. In such circumstances, the Customer may be required to place a new Booking or pay any applicable surcharges either on-site or through the Platform.
Discount or promotional codes shall not apply retroactively to any additional baggage fees or Services requested beyond the scope of the original Booking. For further details, please refer to Section 8 – Discount / Promo Code Usage.
Any increase in baggage quantity, size, or type shall not be offset against any prior reduction in baggage under Section 10 – Baggage Reduction Policy. All increases shall be treated as separate and billable adjustments.
You shall ensure that all baggage is made available to The Luggage Cab at the Collection Point within the applicable Collection Period and that all baggage corresponds to the details specified in the Booking.
You shall ensure that all baggage is properly closed, secured, and suitable for handling, and that the weight of any individual item of baggage does not exceed thirty-two (32) kilograms.
You warrant that the baggage complies with the requirements of Standard Baggage as defined under these Terms.
You warrant that the baggage is free from any Prohibited or Restricted Items and does not contain any such items.
You warrant that you have full legal authority to submit the baggage for the provision of the Services. Where baggage is left with or entrusted to a hotel concierge, travel representative, or any other third party at the Collection Point, you further:
a. warrant that you have taken all necessary steps to ensure such third party is duly authorised to act on your behalf in relation to the Services, and you acknowledge that The Luggage Cab is entitled to treat such person as your authorised representative;
b. acknowledge and accept responsibility for any risks associated with third-party representation at the Collection Point and/or Delivery Point; and
c. agree, to the extent permitted by applicable law, that The Luggage Cab shall not be liable for losses arising solely from instructions or actions taken in reliance on such third-party authorisation.
You warrant that you shall act at all times in compliance with all applicable laws and regulations in connection with the Services.
You warrant that all information provided in the Booking Request is accurate, complete, and not misleading.
You warrant that you have obtained and maintained appropriate travel, baggage, or other insurance coverage commensurate with the value of the contents of the baggage for which the Services are provided.
You agree to pay all applicable fees and charges for the Services in accordance with these Terms.
You remain solely responsible for understanding and complying with any baggage limitations or requirements imposed by the relevant airline or transportation provider.
Where The Luggage Cab is unable to provide the Services under a confirmed Booking due to your failure to be present at the Collection Point within the Collection Period:
a. The Luggage Cab may cancel the Booking, and any fees paid may be forfeited; or
b. The Luggage Cab may place the baggage into storage pending arrangement of an alternative collection appointment, and you shall reimburse The Luggage Cab for all reasonable costs incurred in connection with such storage and handling.
The Luggage Cab shall provide the Services with reasonable skill and care, in accordance with applicable industry standards and laws.
a. Each item of luggage shall be secured with a tamper-evident security seal bearing a unique barcode, which shall be scanned and recorded on the Platform for security and tracking purposes.
b. You remain responsible for the contents of your luggage. To the extent permitted by applicable law, The Luggage Cab shall not be liable for the contents of luggage, as baggage contents are not inspected by us.
c. The Luggage Cab reserves the right to have any luggage X-rayed or scanned where required or requested by government authorities, airport authorities, or other competent bodies.
d. We shall not open or search any luggage without your consent unless required to do so by law, or by governmental, police, or airport security authorities.
We shall use reasonable endeavours to collect your baggage from the Collection Point within the Collection Period and to deliver your luggage to the Delivery Point within the Delivery Period.
We shall not be obliged to provide the Services where:
a. events beyond our reasonable control render performance impossible or impracticable, including events of Force Majeure;
b. your luggage fails to meet applicable security or safety requirements at any airport or other relevant location;
c. you fail to make the baggage available at the Collection Point within the Collection Period specified in the Booking;
d. you fail to provide a required passport copy in connection with your Booking; or
e. you refuse to authorise the securing of your luggage with our security seals.
Where deemed appropriate by The Luggage Cab:
a. a secure, non-breakable security tag may be affixed to your luggage at the Collection Point; and/or
b. The Luggage Cab’s own locks may be applied to your luggage at the Collection Point.
c. Such measures shall, where practicable, be carried out in your presence, and all tags and seals shall be scanned and recorded.
For the avoidance of doubt, the security and precautionary measures described above do not constitute acceptance of liability for loss or damage to luggage. To the maximum extent permitted by applicable law, The Luggage Cab shall not be liable for loss of or damage to bluggage, except where such loss or damage arises directly from our proven failure to exercise reasonable care.
Your luggage may be stored at a designated Storage Location prior to delivery to the Delivery Point.
You must collect your luggage from the Delivery Point within the applicable Delivery Period. Failure to do so may result in additional storage charges and redelivery fees being applied, in accordance with these Terms.
Where you instruct us to deliver luggage to a third party, we shall use reasonable efforts to do so. Upon delivery to the designated third party, The Luggage Cab shall be discharged from further responsibility in respect of that delivery, subject to applicable law. We may require proof of identity from the designated third party or their authorised representative.
If you fail to attend luggage collection within three (3) hours of the scheduled Delivery Period, your luggage may be transferred to storage within twelve (12) hours from the start of the applicable Collection Period. In such circumstances, The Luggage Cab reserves the right to leave the Delivery Point and cancel the Service.
The Luggage Cab has successfully assisted in the recovery of lost luggage in numerous cases and will use reasonable efforts to support you in such matters. However, you acknowledge that the final decision regarding the release of any luggage remains solely with the relevant airport luggage services or authorities.
Where, despite our reasonable efforts, the airport or its appointed representatives decline to release the luggage, any fees paid for the service shall not be refundable, as the service will be deemed to have been performed through the allocation of a dedicated Handler and related recovery efforts, subject to applicable law.
As part of The Luggage Cab service offering, Customers may request assistance with the packing of luggage or other personal items. By requesting or accepting any packing assistance provided by The Luggage Cab, the Customer expressly acknowledges and agrees to the following:
To the maximum extent permitted by applicable law, The Luggage Cab, including its employees, agents, and representatives, shall not be liable for any loss, damage, misplacement, or deterioration of items packed as part of the packing service, except where such loss or damage is directly caused by The Luggage Cab’s proven failure to exercise reasonable care.
The Customer remains solely responsible for verifying the contents, condition, and accuracy of all packed items. It is the Customer’s responsibility to ensure that all belongings are properly placed, secured, and compliant with applicable transportation, safety, and customs regulations.
By proceeding with the packing service, the Customer acknowledges and accepts responsibility for the packed items and agrees that, subject to applicable law, The Luggage Cab shall not be liable for claims, disputes, or damages arising from or in connection with the packing service, other than where liability cannot be excluded by law.
This disclaimer forms an integral part of these Terms and becomes binding upon confirmation of the packing service request.
Pricing may vary based on seasonality, location, and service type. Luggage storage starts from AED 19 per bag, and Delivery service fees range from AED 99 for the first item within Dubai. Pricing in other Emirates, including Abu Dhabi, may vary. All prices are inclusive of applicable Value Added Tax (VAT), unless expressly stated otherwise.
Promotional discounts may be applied only where such discounts are officially issued or authorised by The Luggage Cab. Unauthorised or invalid promotions shall not be accepted.
The Luggage Cab reserves the right, subject to applicable law, to accept, reject, or withdraw any promotion or discount code.
Where you fail to make your luggage available at the Collection Point within the Collection Period, The Luggage Cab reserves the right to charge the full amount of the Booking.
A single luggage Booking includes a maximum holding period of twenty-four (24) hours.
a. Where luggage is not collected within twenty-four (24) hours from the initial Collection Period, applicable storage fees shall apply.
b. Daily storage pricing is available through our official booking channels.
c. Storage charges are calculated in twenty-four (24) hour periods.
d. After fourteen (14) consecutive calendar days of storage, luggage shall be transferred to long-term storage. In such cases, the first month shall be charged as thirty (30) days of short-term storage, and any remaining period shall be charged at applicable long-term storage rates.
Where luggage is not collected or paid for within the Collection Period, The Luggage Cab may place the luggage into storage until delivery or collection is completed. Storage fees shall apply in accordance with the Booking and any updated pricing, subject to applicable law.
Where luggage remains uncollected, and any outstanding fees remain unpaid for a period of one (1) month following the end of the applicable Collection Period, The Luggage Cab may treat the baggage as unclaimed and handle it in accordance with these Terms and applicable UAE law, including storage, sale, or disposal following appropriate notice.
Subject to these Terms and to the extent permitted by applicable law, The Luggage Cab shall be liable only for loss of or damage to your luggage where such loss or damage arises directly as a result of the provision of the Services and provided that the luggage does not contain any Prohibited Items.
Where loss of or damage to luggage is established as having occurred directly due to our Services, The Luggage Cab’s liability shall be limited to a maximum of USD 1,000 (one thousand United States dollars) per item of luggage, subject to applicable law.
Where the Customer has opted for a special add-on insurance product, The Luggage Cab’s liability shall not exceed USD 2,000 (two thousand United States dollars) per item of luggage, and such coverage shall be subject to the terms and conditions of the relevant insurance provider.
For the purposes of these Terms, “damage” shall exclude normal wear and tear associated with the provision of the Services, including but not limited to damage to wheels, handles, zippers, scratches, scuffs, or fastenings.
To the extent permitted by applicable law, you agree to indemnify and hold harmless The Luggage Cab, its officers, directors, employees, and agents from and against any claims, demands, losses, liabilities, damages, and expenses (including reasonable legal fees) arising out of or in connection with:
(i) your use of the Platform;
(ii) your use of the Services;
(iii) your breach of these Terms; or
(iv) your violation of any applicable law or the rights of any third party.
You remain solely responsible for the contents of your luggage and shall be legally liable for any failure to comply with these Terms or applicable laws in connection with the Services.
To the maximum extent permitted by applicable law, The Luggage Cab shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including but not limited to loss of profits, loss of data, or indirect property damage, arising out of or in connection with the use of the Platform or the Services, even if advised of the possibility of such damages.
Without prejudice to the foregoing, and subject to mandatory consumer rights, The Luggage Cab shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control.
In all cases, and to the extent permitted by applicable law, The Luggage Cab’s total aggregate liability to you in connection with the Platform, the Services, or any related booking shall not exceed USD 1,000 (one thousand United States dollars) per items, unless otherwise expressly stated under an applicable insurance add-on.
The Luggage Cab may, at its reasonable discretion and subject to the limitations, exclusions, and conditions set out below, provide compensation for loss, damage, or theft of Items in connection with the Storage Service.
The Luggage Cab includes Bag Protection per Booking. As referenced in these Terms, Bag Protection applies to loss, damage, or theft of Customers’ Items while using the Services in connection with a Booking made through The Luggage Cab Platform. Bag Protection does not cover incidental or consequential expenses, including but not limited to transportation costs to or from Partners, additional accommodation, or alternative travel arrangements resulting from an inability to locate or retrieve an Item. Bag Protection is not an insurance policy and is provided at The Luggage Cab’s discretion, subject to applicable law.
Where a claim is deemed eligible under the Bag Protection (see Section 5.5), The Luggage Cab may compensate the Customer up to a maximum of USD 1,000 based on the original value of the Item, adjusted for reasonable depreciation. Replacement costs shall not be reimbursed. The amount of any compensation shall be determined by The Luggage Cab based on the evidence provided and the specific circumstances of the claim. The Luggage Cab reserves the right, acting reasonably, to deny claims, including in cases of suspected fraud.
Bag Protection does not apply to:
Items stored or handled outside of The Luggage Cab Platform;
Prohibited Items as defined in these Terms.
Items that are not properly packed or handled by the Customer, or that are inherently fragile or prone to damage, including but not limited to vases, glassware, artwork, photographs, liquids, or electronic devices without adequate protective casing, are excluded from Bag Protection.
Items deemed abandoned, including Items not retrieved by the scheduled end of the Booking, are excluded from Bag Protection. Where abandonment occurs, Partners may require Items to be shipped from Partner locations, and the Customer shall remain responsible for any applicable late pick-up fees and shipping costs in accordance with these Terms.
To be eligible for Bag Protection, Customers must:
Comply with these Terms;
Not have caused intentional or unlawful harm to The Luggage Cab’s reputation;
Not have received compensation from an insurer or any other third party for the same loss, damage, or theft. Customers must disclose any such communications or claims upon request. Failure to do so may result in denial of the claim.
Customers may be required to cooperate with The Luggage Cab, its Partners, affiliates, insurers (if applicable), and relevant authorities, including law enforcement, in the investigation and resolution of any claim.
Customers must hold a valid Booking for the Storage Service and provide proof of payment. Customers must further demonstrate that:
The Booking was made through The Luggage Cab Platform and all Partner interactions were conducted exclusively through the Platform;
Photographs of each tagged Item were taken at check-in, where required;
All applicable on-screen instructions were followed.
Failure to comply with these requirements may render the Customer ineligible for Bag Protection.
Customers must notify the assigned Handler and The Luggage Cab customer service of any loss, theft, or damage at the time of handover, and must submit a written notification to info@theluggagecab.com within twelve (12) hours of the scheduled conclusion of the Booking.
Customers must provide detailed information regarding each claimed Item, including its condition prior to storage, its condition upon retrieval (where applicable), and its declared value.
Customers must provide reasonable evidence that the Item was lost, damaged, or stolen while in storage as part of the Storage Service. Such evidence may include police reports, receipts, photographs, video footage, or other documentation reasonably requested. Failure to provide sufficient supporting documentation may result in claim denial.
Additional terms and conditions may apply where third-party insurance coverage is offered or involved, in accordance with the terms of the relevant insurance provider.
By using The Luggage Cab Services, you acknowledge and agree that you are solely responsible for ensuring that your luggage and its contents comply with all applicable local, national, and international laws and regulations. The transportation, storage, or delivery of illegal, prohibited, or restricted items is strictly forbidden, including but not limited to hazardous materials, contraband, weapons, or any substances or items that violate the laws of the United Arab Emirates or any other jurisdiction in which The Luggage Cab operates.
To the extent permitted by applicable law, The Luggage Cab disclaims liability for the contents of Customer luggage. You agree to indemnify and hold harmless The Luggage Cab, its employees, agents, and partners from and against any claims, losses, damages, liabilities, investigations, legal actions, or penalties arising out of or related to the transportation, storage, or delivery of illegal, prohibited, or restricted goods contained in your luggage.
Where The Luggage Cab or any of its employees, agents, or partners are subject to investigations, claims, or legal proceedings as a result of the contents of your luggage, you agree to bear responsibility for all reasonable costs incurred, including legal fees, fines, penalties, and administrative expenses, subject to applicable law.
Customers remain solely responsible for compliance with all applicable laws governing the contents of their luggage. The Luggage Cab shall cooperate fully with competent authorities in connection with any investigation or legal action relating to illegal or prohibited goods, including the disclosure of Customer information where required by law.
To the extent permitted by applicable law, you agree to bear any reasonable financial costs incurred by The Luggage Cab as a result of such investigations or actions.
Any breach of this Section may result in suspension or termination of Services, and where permitted by applicable law, without refund, and may give rise to further legal action.
Upon completion of a Service, Customers may submit a review of The Luggage Cab or any partnering location. All reviews must be accurate, truthful, and based on a genuine service experience. Reviews must not contain discriminatory, offensive, defamatory, abusive, or otherwise unlawful content, nor content that is intended to harm the reputation of The Luggage Cab or its Partners.
Only Customers with a valid, paid Booking may submit reviews. By submitting a review, you grant The Luggage Cab a non-exclusive, royalty-free right to use, reproduce, and display such reviews on its website, applications, or marketing materials, in accordance with applicable law.
By using The Luggage Cab Services and accepting these Terms, you acknowledge and agree that The Luggage Cab collects, stores, and processes your personal data in accordance with its Privacy Policy, which explains how personal information is handled in compliance with applicable laws, including relevant UAE data protection regulations.
Personal data processed may include, without limitation, your name, contact details, pickup and delivery addresses, travel itinerary, and, where required, passport or national identification details. Such data is processed for the purposes of fulfilling your Booking, providing customer support, complying with legal and regulatory obligations, and improving our Services. Where permitted by applicable law, we may also contact you following completion of a Service to provide relevant updates or promotional communications.
Where you make a Booking on behalf of another individual, you confirm that you have informed such individual of The Luggage Cab’s Privacy Policy and obtained their consent for the processing of their personal data in accordance with these Terms.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. Booking-related data is generally retained for up to one (1) year, unless you maintain a registered Account or there is a lawful basis to retain such data for a longer period. You may request access to or deletion of your personal data by contacting info@theluggagecab.com, subject to applicable legal and regulatory requirements.
By accepting these Terms, you acknowledge and agree that The Luggage Cab reserves the right, subject to applicable law, to refuse or discontinue Services to any Customer who engages in threatening, abusive, or unlawful behaviour toward The Luggage Cab, its employees, partners, or affiliates.
Such behaviour may include, without limitation, verbal threats, harassment, hate speech, derogatory or defamatory statements, or other conduct that creates an unsafe, hostile, or disruptive environment, whether occurring in person, in public spaces, or on publicly accessible platforms, including social media channels, review websites, or public events, where such conduct is reasonably connected to The Luggage Cab or its Services.
The Luggage Cab is committed to maintaining a safe, respectful, and professional environment for its employees, Customers, partners, and the public. Any breach of this Section may result in suspension or termination of Services and, where appropriate and permitted by applicable law, further legal action.
This policy is intended to ensure the safety and security of Customers, personnel, and transport operations by strictly prohibiting the transportation, storage, or handling of certain items that may pose safety, legal, or regulatory risks.
Customers are strongly advised to review this Prohibited Items & Dangerous Goods Policy prior to using the Services in order to avoid delays, refusal of service, penalties, or legal consequences.
In addition to regulations applicable in the United Arab Emirates, the acceptance of certain items, including but not limited to alcohol, tobacco products, e-cigarettes, perfumes, electronics, and medications, may be subject to customs, aviation security, and regulatory requirements in the country of departure, transit, or destination.
Forbidden Items are articles or substances that may endanger safety or violate applicable laws or aviation security regulations. Such items are strictly prohibited from being transported, stored, or handled by The Luggage Cab.
Local governmental restrictions, airline rules, and airport security regulations may apply. Customers are responsible for verifying applicable restrictions with the relevant authorities at their departure and destination locations.
Certain airlines may prohibit the transportation of smart balance wheels or similar devices, even where lithium batteries have been removed, whether as checked or carry-on luggage.
The United Arab Emirates maintains a strict zero-tolerance policy regarding illegal drugs and controlled substances. All UAE airports conduct enhanced screening using advanced detection equipment. Any possession of illegal drugs, regardless of quantity, may result in severe penalties under UAE law.
Where controlled medication is carried into the UAE, prior approval must be obtained through the Ministry of Health and Prevention (MoH). Customers must carry a valid prescription, and quantities must not exceed a three-month supply.
Uncontrolled prescription medications and over-the-counter medicines generally do not require prior approval. Customers remain responsible for confirming classification and compliance.
Customers are strongly encouraged to review medication and restricted goods regulations prior to travel. Where uncertainty exists, Customers should contact the nearest UAE Embassy or Consulate for guidance.
Alcoholic beverages, drones, e-cigarettes, electronic devices, power banks, batteries, smart luggage, and similar consumer goods are subject to airline, airport, and destination-specific rules. Acceptance may vary depending on alcohol content, battery watt-hour ratings, packaging, and security requirements.
Lithium batteries, spare batteries, power banks, and battery-powered devices must comply with IATA Dangerous Goods Regulations and airline approval requirements where applicable.
Battery-powered mobility aids, wheelchairs, oxygen cylinders, and medical equipment may be accepted subject to airline approval, battery type restrictions, and packaging requirements. Advance coordination with airlines is strongly recommended.
Compressed gas cartridges, fuel containers, dry ice, fuel cells, camping stoves, heat-producing devices, and similar articles are subject to strict quantity limits, packaging requirements, and airline approvals under IATA Dangerous Goods Regulations.
Weapons, ammunition, disabling devices, electroshock weapons, fireworks, explosives, and incendiary materials are strictly prohibited except where expressly authorized by the relevant airline and governmental authorities.
Passengers and baggage are prohibited from carrying firearms, sharp objects, tools, blunt instruments, explosives, and similar restricted articles in accordance with international aviation security standards and EC aviation security regulations.
Certain goods are banned or restricted under UAE law and require prior approval from the relevant authority. These include, but are not limited to:
| Item Category | Controlling Authority |
|---|---|
| Live animals, plants, fertilizers | Ministry of Climate Change & Environment |
| Weapons, ammunition, explosives | Ministry of Defense / Ministry of Interior |
| Medicines and medical devices | Ministry of Health & Prevention |
| Media publications | Ministry of Culture & Youth |
| Nuclear materials | Federal Authority for Nuclear Regulation |
| Wireless / transmission devices | TDRA |
| Alcohol | Ministry of Interior / Police |
| Cosmetics & e-cigarettes | Ministry of Industry & Advanced Technology |
Customers are solely responsible for ensuring that all items submitted for transport or storage comply with applicable laws, regulations, airline rules, and this Policy.
The Luggage Cab reserves the right to refuse, suspend, or terminate Services where Prohibited or Restricted Items are identified, and may cooperate fully with governmental and regulatory authorities where required by law. Any costs, penalties, or losses arising from non-compliance shall remain the sole responsibility of the Customer.
The Platforms may contain links to third-party websites that are owned, controlled, or operated by third parties. Any such links are provided for convenience only and do not constitute an endorsement by The Luggage Cab. You acknowledge and agree that The Luggage Cab shall not be responsible or liable for the content, availability, or operation of any such third-party websites.
Any failure or delay by either party in exercising or enforcing any right under these Terms shall not constitute a waiver of such right, nor shall it affect the ability of that party to subsequently enforce such right.
The Luggage Cab shall cooperate with and comply with any lawful instructions, requests, or orders issued by competent law enforcement or regulatory authorities, as required by applicable law. Such cooperation may include matters relating to your baggage and/or your use of the Platforms or the Services.
If any provision of these Terms, or any part thereof, is held to be unlawful, invalid, or unenforceable for any reason, such provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions of these Terms.
These Terms are drafted in the English language and may be translated into other languages for convenience only. In the event of any inconsistency or discrepancy between the English version and any translated version, the English version shall prevail. Any notice given under or in connection with these Terms shall be in the English language.
You may not assign, transfer, or novate any of your rights or obligations under these Terms without the prior written consent of The Luggage Cab. The Luggage Cab may assign or transfer its rights and obligations under these Terms to any affiliate, successor, or third party, including in connection with a merger, acquisition, sale, restructuring, or similar transaction, and may transfer your information as part of such transaction, subject to applicable law.
No provision of these Terms, nor any right created under them in favour of The Luggage Cab, shall be deemed waived unless such waiver is expressly made in writing and signed by an authorised representative of The Luggage Cab.
These Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, shall be governed by and construed in accordance with the laws and regulations of the United Arab Emirates, as applicable in the Emirate in which The Luggage Cab operates.
You agree that the courts of the United Arab Emirates shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter, or their formation.